Thank you for shopping at PrixBuy! We are committed to delivering your items as quickly and safely as possible. Because we work directly with a global network of manufacturers and suppliers to bring you the best prices, our shipping processes and times reflect this direct-to-consumer model.

Please review our complete shipping policy below to understand how your order is processed, shipped, and tracked.

1. Order Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped, along with a tracking number.
  • Note: Processing time is separate from shipping time.

2. Estimated Shipping Times

Because we ship directly from our global fulfillment centers to keep costs low for you, shipping times can vary depending on your location.

  • Standard Global Shipping: Estimated 7 to 15 business days.
  • Peak Seasons & Holidays: During high-demand periods (like Black Friday, Cyber Monday, or Christmas), delivery times may extend to 15 to 20 business days.

Disclaimer: Estimated delivery dates are not absolute guarantees. Delays can occasionally occur due to customs processing, courier delays, or severe weather conditions.

3. Shipping Rates

  • Standard Shipping: We offer clear, calculated flat-rate shipping or free shipping promotional tiers depending on your order value. Any applicable shipping charges will be calculated and clearly displayed at checkout.
  • Duties & Taxes: For international orders, your package may be subject to import duties, taxes, or customs fees once it arrives in your destination country. PrixBuy is not responsible for these charges; they are the sole responsibility of the customer.

4. How Do I Check the Status of My Order?

When your order ships, you will automatically receive an email notification containing a tracking number and a link to track your package.

Please allow 2 to 5 business days for the tracking information to update on the courier’s system after receiving your shipping confirmation. If you haven’t received your tracking info within 5 days, or if your package hasn’t arrived within our estimated timelines, please reach out to us.

5. Shipping to P.O. Boxes and APO/FPO Addresses

Some of our global logistics partners cannot deliver to P.O. Boxes or military (APO/FPO) addresses. If this applies to your order, our customer service team will reach out to you to request a physical street address to ensure successful delivery.

6. Incorrect Addresses & Lost Packages

  • Address Accuracy: Please double-check your shipping address at checkout. PrixBuy is not responsible if a package is undeliverable due to missing, incorrect, or incomplete address information provided by the customer.
  • Lost or Stolen Packages: If your tracking information states that your package was delivered but you have not received it, please check with your local post office or neighbors first. PrixBuy is not liable for packages stolen or misplaced after confirmed delivery by the courier.

Contact Us

If you have any questions about the shipping status of your order, don’t hesitate to reach out: